TS & CS | Chai Wallahs

Grassroots Rising – Website Terms & Conditions and Privacy Policy

Last updated: 23/6/2025

Welcome to www.grassrootsrising.org and www.chaiwallahs.co.uk and

www.diplomatsofsound.org (the “Website”). This Website is owned and operated by

Grassroots Rising CIC (“we”, “our”, “us”,).

By accessing or using this Website, you agree to comply with and be bound by the following Terms & Conditions and Privacy Policy. Please read them carefully before using our site or purchasing any products or services.

1. Website Ownership and Use

This Website and its contents are owned and operated by Grassroots Rising CIC. By
accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our Website or services.

2. Eligibility

Use of this Website and any related services is limited to individuals or entities who possess the legal capacity to enter into binding agreements under the laws applicable to them. By accessing or using the Website, you represent and warrant that you meet this requirement. Use of the Website is prohibited in any jurisdiction where such use would violate applicable laws or regulations.

3. Products, Services, and Pricing

Our Website offers visitors access to merchandise and tickets for events.

When you purchase an item, you agree that:

• You are responsible for reviewing the full product listing before completing a
purchase.
• You enter into a legally binding contract upon completing the checkout process.

We reserve the right to change prices, correct pricing errors, or discontinue products at any time without notice. All prices include VAT (where applicable). Additional charges, such as delivery fees, will be shown at checkout.

4. Returns and Refunds

If you are not satisfied with your purchase, you may return any undamaged product within 14 days of receipt, along with the original packaging, accessories, and proof of purchase. Refunds will be processed to your original payment method.

Please note:

• Products can only be returned within the UK.
• The following items are non-refundable: None

For return instructions, please contact us at social@chaiwallahs.co.uk.

5. Right to Modify or Discontinue Services

We may change, suspend, or discontinue any aspect of our Website or services at any time without prior notice or liability.

6. Intellectual Property

All content on this Website—including text, graphics, images, logos, audio, video, and
software—is the exclusive property of Grassroots Rising CIC or its licensors. You may not copy, reproduce, distribute, or create derivative works from any part of this
Website without our prior written consent.

7. Warranties and Liability

We strive to ensure all content and products on our Website are accurate and reliable. However, we make no warranties, express or implied, regarding:

• The accuracy or completeness of information;
• Continuous, error-free operation of the Website; or
• Fitness for a particular purpose.

To the fullest extent permitted by law, Grassroots Rising CIC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Website or products.

8. Indemnification

You agree to indemnify and hold harmless Grassroots Rising CIC, its officers, employees, and agents from any claims, losses, or damages resulting from your use of the Website or breach of these Terms.

9. Account Suspension or Termination

We reserve the right to suspend or terminate your access to our Website or services at any time, without notice, for any reason, including violation of these Terms.

10. Promotional Communications

By providing your contact information, you consent to receive occasional promotional emails or messages from us.

You can opt out at any time by using the unsubscribe link in our communications.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of England
and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive
jurisdiction of the courts of England and Wales.

12. Contact Information

For customer support or inquiries, please contact:
Email: social@chaiwallahs.co.uk
Postal Address: 4 Campbell Court, Bristol, BS11 0LF

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect
your personal information when you use our Website.

1. Information We Collect

We collect both personal and non-personal information, including:

• Name, email address, postal address, and payment information.
• IP address, login details, device type, browser information, and purchase history.
• Feedback, comments, and product reviews.
• Analytical data such as page visits, session duration, and browsing patterns.

2. How We Collect Information

When you make a purchase or fill out a form on our Website, you voluntarily provide us with
personal information.
We may also collect data automatically through cookies and analytics tools.

3. Why We Collect Information

We collect and process your information to:

• Provide and operate our products and services;
• Offer customer support and updates;
• Send promotional communications (if you opt in);
• Improve our Website and services through analytics; and
• Comply with legal and regulatory requirements.

4. Data Storage and Security

Our Website is hosted by Wix.com, which provides secure data storage and complies with
PCI-DSS (Payment Card Industry Data Security Standard).

Your personal data may be stored on Wix’s secure servers behind firewalls.

5. Communication with You

We may contact you via email, phone, SMS, or post regarding your account, orders, customer
support, or promotional updates.
You may opt out of marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, track performance, and
collect analytics data.
You can manage or disable cookies through your browser settings:
https://allaboutcookies.org

Note: Third-party services (e.g., Google Analytics) may have their own cookie and privacy policies.

7. Withdrawing Consent

You may withdraw your consent or request deletion of your data at any time by contacting:

Social@chaiwallahs.co.uk

4 Campbell Court, Bristol, BS11 0LF

8. Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this
page with the revised date.

9. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (GDPR), you have the right to:
• Access the personal data we hold about you;
• Request correction or deletion of your data;
• Restrict or object to data processing; and
• Request data portability.

To exercise these rights, please contact social@chaiwallahs.co.uk